Shipping policy

Shipping Policy

Last updated: 2 September 2026

At Hooked by Kharis, every order is carefully handmade, packed and prepared with love before making its way to you. Because our products are handmade in small batches, processing and delivery times can vary depending on the item and current order volume.

1. Processing Times

Ready-to-Ship Items

Items that are listed as ready to ship will usually be dispatched within 3–5 working days of your order being placed.

Made-to-Order & Custom Orders

Made-to-order and custom products require additional time to create.

The estimated processing time will be stated on the relevant product page or confirmed with you when placing a custom order.

Please remember that the processing time is separate from the delivery time.

During particularly busy periods, launches, sales or holidays, processing times may be slightly longer. If there is a significant unexpected delay with your order, we will contact you.

2. UK Delivery

We currently offer delivery across the United Kingdom.

Available delivery options and prices will be displayed at checkout based on your order and delivery address.

Once your order has been dispatched, you will receive a dispatch confirmation and, where applicable, tracking information.

Estimated delivery times provided by the postal or courier service are estimates and are not guaranteed delivery dates.

3. International Delivery

We may offer international delivery to selected countries.

International shipping options and costs will be displayed at checkout where available.

International delivery times vary depending on the destination, postal service and customs processing.

Please be aware that international orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are the responsibility of the customer and are outside the control of Hooked by Kharis.

Hooked by Kharis is not responsible for delays caused by customs.

4. Tracking

Where a tracked delivery service is selected or included with your order, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

If your tracking information has not updated for several days, please contact us and we will do our best to assist.

5. Delivery Address

Please make sure your delivery address is correct before completing your order.

Hooked by Kharis cannot be held responsible for orders sent to an incorrect address supplied by the customer.

If an order is returned to us because an incorrect or incomplete address was provided, you may be required to pay the cost of postage before the order can be resent.

6. Delayed or Missing Orders

Once your order has been handed to the postal or courier service, delivery is outside of our direct control.

If your order appears to be delayed or missing, please contact us so that we can investigate the issue with the relevant delivery provider.

For tracked orders, we may use the tracking information provided by the delivery service to investigate the delivery status.

We will work with you to resolve delivery issues where possible.

7. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the item before disposing of any packaging materials.

Contact us as soon as possible with your order number and photographs so that we can investigate the issue.

If your item has been damaged during delivery, we will work with you to determine the appropriate remedy in accordance with your consumer rights.

8. Combining Orders

If you place multiple orders separately, we cannot guarantee that they will be combined into one parcel.

If you would like multiple orders to be shipped together, please contact us as soon as possible. If the orders have not yet been processed, we will do our best to accommodate your request.

9. Pre-Orders & Made-to-Order Products

If your order contains both ready-to-ship and made-to-order products, your order may be dispatched once all items are ready unless we have agreed otherwise with you.

Where a product has a specific pre-order or production timeframe, this will be clearly stated on the relevant product page.

10. Delivery Estimates

Delivery estimates are provided as a guide and can be affected by circumstances outside of our control, including postal delays, courier disruption, severe weather, customs processing and other unforeseen events.

We will always aim to get your order to you as quickly and safely as possible.

11. Questions About Your Order

If you have any questions about your delivery, please contact Hooked by Kharis through the contact details provided on our website.

Please include your order number wherever possible so that we can help you as quickly as possible.

Hooked by Kharis
United Kingdom
Email: hookedbykharis@outlook.com

Please note: This Shipping Policy should be read alongside our Terms of Service and Refund & Returns Policy. Nothing in this policy limits your statutory rights as a consumer.